Frequently Asked Questions

Everything You Need to Know About SANTVLANA

Find answers to common questions about our programs, accommodations, equine therapy, and how to begin your transformation.

General Questions

SANTVLANA is the world's first equine-centered medical wellness retreat located in Jamaica. We integrate clinical medicine with nature-based therapies, including our signature equine therapy program, to provide transformative healing experiences. Our programs combine hospital-grade medical care with the therapeutic power of horses, ocean, and the Caribbean environment.

SANTVLANA is located at CHUKKA Ocean Outpost in Sandy Bay, Jamaica. Our facility is nestled in the heart of Jamaica's beautiful coastline, providing guests with direct access to pristine beaches, lush tropical landscapes, and world-class equine facilities.

SANTVLANA is unique in several ways: We're the only medical wellness retreat globally that centers equine therapy as a core healing modality. We combine hospital-grade medical standards with luxury hospitality. Our Caribbean location offers year-round therapeutic climate and ocean access. We provide deeply personalized care with board-certified physicians and specialized therapists. Our programs integrate cutting-edge medical science with evidence-based natural therapies.

SANTVLANA operates as a medical wellness retreat with hospital-grade clinical standards. We have board-certified physicians on-site and maintain rigorous medical protocols. However, we are not a hospital or emergency care facility. We focus on integrative wellness, preventive medicine, and therapeutic recovery programs. For acute medical emergencies, we coordinate with local hospitals and medical centers.

Programs

Our programs range from 7-day intensive experiences to 21-day comprehensive transformations. NeuroWell (ADHD & Autism) is typically 14-21 days. Burnout Recovery programs are 10-14 days. Metabolic & Weight Loss programs are 14-21 days. Longevity programs are 14-21 days. Equine Therapy can be integrated into any program or booked as a standalone 7-14 day experience. We also offer customized durations based on your specific needs.

The right program depends on your health goals and current condition. During your initial consultation, our medical team will assess your needs and recommend the most suitable program. NeuroWell is ideal for adults with ADHD, autism, or neurodivergent conditions. Burnout Recovery is designed for executives and professionals experiencing chronic stress. Metabolic programs target weight loss, diabetes management, and metabolic health. Longevity programs focus on preventive care and healthy aging. Contact us to schedule a personalized assessment.

Yes, absolutely. Every SANTVLANA program is personalized to your unique needs. While we have structured program frameworks, our medical team tailors treatments, therapies, and schedules based on your health assessment, goals, and preferences. You can combine elements from different programs, adjust duration, and select specific therapies that resonate with you. Your wellness journey is designed around you, not a one-size-fits-all template.

Our all-inclusive pricing covers: Comprehensive medical assessments and consultations. All therapies and treatments (equine therapy, ocean therapy, etc.). Luxury accommodations at partner villas. All meals prepared by our culinary team with dietary customization. Access to fitness facilities and wellness amenities. Daily activities and therapeutic sessions. Ground transportation within the retreat. Medical team monitoring and support. What's NOT included: Flights to Jamaica, optional spa add-ons, personal shopping, and off-site excursions.

Equine Therapy

No horse experience is required. Our equine therapy programs are designed for all levels, from complete beginners to experienced riders. The therapeutic benefit of equine therapy comes from the human-horse connection and groundwork activities, not riding proficiency. Our certified equine therapists guide you safely through each session, teaching you how to interact with horses in ways that support your healing journey.

Yes, safety is our highest priority. All equine therapy sessions are led by certified Equine Assisted Psychotherapy (EAP) professionals and experienced horse handlers. Our horses are specially selected and trained for therapeutic work with calm, gentle temperaments. We maintain strict safety protocols and provide all necessary equipment. Sessions are conducted in controlled environments with appropriate supervision. Our partnership with CHUKKA Caribbean Adventures ensures world-class equine facility management and safety standards.

Equine therapy works through multiple mechanisms: Horses are highly intuitive and respond to human emotions, providing immediate biofeedback. Caring for horses builds confidence, responsibility, and emotional regulation skills. The rhythmic motion of riding has neurological benefits, particularly for neurodivergent individuals. Horses create a non-judgmental space that facilitates emotional processing. The human-horse bond reduces stress hormones and increases oxytocin. Groundwork activities improve body awareness, focus, and mindfulness. Research shows equine therapy is effective for ADHD, autism, PTSD, anxiety, and depression.

Accommodations

Guests stay at carefully selected luxury villas and suites near our wellness facility. Accommodations feature private bedrooms with en-suite bathrooms, ocean or garden views, air conditioning and modern amenities, dedicated wellness spaces for meditation or yoga, and private outdoor areas. All accommodations are within close proximity to our treatment facilities and the ocean. We prioritize comfort and privacy to support your healing journey.

Your accommodation includes: Daily housekeeping service, high-speed Wi-Fi, premium linens and toiletries, in-room wellness amenities (yoga mats, meditation cushions), mini-fridge with healthy snacks, coffee and tea station, access to shared pool and outdoor spaces, 24/7 security, and concierge services. Additional spa amenities and upgraded accommodations are available upon request.

Yes, we welcome family members and support companions. While our programs are individually focused, having a loved one nearby can enhance your experience. Family members can stay in adjacent accommodations (additional cost) or share your suite if appropriate. They can participate in certain wellness activities and enjoy Jamaica's attractions during your treatment sessions. We can arrange customized family wellness programs if desired. Please discuss family arrangements during your consultation.

Logistics

Most guests fly into Sangster International Airport (MBJ) in Montego Bay, Jamaica. From there, SANTVLANA is approximately 60-90 minutes by car depending on your accommodation location. We arrange airport transfers through our partner JUTA Transportation. Our team will coordinate your pickup and provide detailed arrival instructions. International guests should ensure they have valid passports and check visa requirements for Jamaica. We assist with all travel logistics during the booking process.

Essential items to pack: Comfortable athletic wear for therapy sessions, swimwear for ocean therapy, closed-toe shoes for equine activities, sunscreen and sun protection, any prescription medications you currently take, casual resort wear for dining, light rain jacket, personal toiletries (though luxury amenities are provided), journal or notebook for reflection, and reusable water bottle. Leave valuables at home. We provide detailed packing lists upon booking confirmation.

Yes, our on-site medical team includes: Board-certified physicians specializing in integrative medicine, licensed clinical psychologists and therapists, certified equine therapy professionals, registered nurses, nutritionists and dietary specialists, and fitness and movement specialists. A physician is available during program hours for consultations and medical oversight. For after-hours emergencies, we have 24/7 medical support protocols and partnerships with local hospitals.

We accept major credit cards (Visa, Mastercard, American Express), bank transfers (wire transfers for international payments), financing options through approved partners, and health savings accounts (HSA/FSA) for eligible medical components. A deposit is required to secure your booking, with the balance due before program start. We provide detailed invoices that may be submitted to insurance for potential reimbursement (not guaranteed). Payment plans are available for programs over 14 days. Contact us to discuss payment options that work for you.

Still Have Questions?

Our team is here to help. Schedule a consultation to discuss your unique needs and learn how SANTVLANA can support your wellness journey.